Frequently Asked Questions

If you've got questions, we've got answers! Please see below for some of our most frequently asked questions. If the answer to your question can't be found, please give us a call at 877-963-2100. We'd be happy to help you!

I'd like to get a copy of a check I wrote. How do I do that?

To view checks, log in to your Online Banking account, select Account Transaction Activity and then click on the highlighted check number. This will allow you to view a copy of the check, front and back. You'll also be able to print it. Checks can also be viewed from your e-Statements. Once you've accessed your e-Statements, you can view a copy of your statement as well as all checks that have cleared during that statement period.

Checks more than two years old won't be accessible through your Online Banking account, however if you call the bank or stop by one of our branches, we'd be happy to help you access a copy of that check.

It's a holiday. Are you closed?

Below is a list of the holidays the Bank observes. On those days, our branches and call centers will be closed, however, online and mobile banking are always available 24/7 for your banking needs.

2017 HOLIDAY CALENDAR:                

New Year’s Day    Monday, January 2
Martin Luther King, Jr. Day   Monday, January 16 
Presidents’ Day   Monday, February 20
Memorial Day  Monday, May 29
Independence Day  Tuesday, July 4
Labor Day Monday, September 4
Columbus Day Monday, October 9
Veterans Day   Saturday, November 11
Thanksgiving Day   Thursday, November 23
Christmas Day   Monday, December 25
What is the bank's routing number?

Our routing number is 211371243.

I'm planning to go out of town. Do I need to let the bank know?

If you are planning to use your debit card while traveling, please call us before you travel at 877-963-2100. We can be reached between 8:30 a.m. - 5:00 p.m. on Monday through Friday. Because we place a priority on monitoring the security of your accounts, making the bank aware of your plans ensures we don't interpret your travel usage as fraudulent.

My debit card is lost or was stolen. What do I do?

If your credit or debit card has been lost or stolen, promptly contact customer service at 877-963-2100. You can also stop by any of our branches for a new card.

How will I know if Randolph Savings Bank is closed due to weather?

From time to time, for the safety of our customers and colleagues, Randolph Savings Bank will issue closures or modify branch business hours related to inclement weather. We make every effort to communicate these changes to operating hours in a timely manner to minimize any inconvenience to our customers. Weather related updates will be posted both on the home page of our website, as well as on Facebook and Twitter.

Can I make a loan payment through your website?

You can! ACH and debit card payments are accepted on our website. Maximum loan payment amount accepted through our website is $15,000, and there will be a charge for use of this service.

I have forgotten my online banking password. What should I do?

If you've forgotten your password, you can request a reset by selecting the "Forgot Your Password" link when logging in to Online Banking. If your email address is correct on file, you will receive an email to reset your password. You can also call customer service at 877-963-2100 and we can assist you.

If you submit a password request online, if you don't immediately receive an email with a password reset, it may be because the email was stopped by a spam filter or an Internet Service Provider. You may call us at 877-963-2100 for assistance.

What is Member DIF?

Member DIF indicates that Randolph Savings Bank is a Member of the Depositors Insurance Fund (DIF). The DIF is private, industry-sponsored insurance fund that insures all deposits above FDIC limits at a select number of Massachusetts banks. Each depositor is insured by the FDIC to at least $250,000. All deposits above the FDIC insurance amount are insured by the DIF.

The combination of FDIC and DIF insurance means that as a Randolph Savings Bank customer, you have full deposit insurance on all of your deposit accounts. There is no action required on your part to receive this benefit for your deposit accounts.